terms and conditions 

Please contact us to arrange your return.

 

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

 

Please package the item securely and ensure our returns form is included inside.

 

You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.

 

If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

 

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

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CANCELLATION AND RESCHEDULE OF APPOINTMENTS

 

Sculpt and Glow operates on a 48 hour cancellation policy, and 72 hours for any treatments appointments over 3 hours. If you wish to cancel or rearrange your appointment, we kindly ask you to give us a minimum of 48 hours / 72 hours notice.  Cancellations outside the policy time will be charged at the cost of the treatment or taken out of the course of treatments.  For all treatments, the treatment deposit will be charged if adequate notice is not made. Cancellations can be made in person, phone or email. 

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REFUNDS

 

Purchases of any treatments, treatment courses or Coolsculpting treatments are NON - REFUNDABLE, however can be transferred to alternative aesthetic treatments or a credit note within 14 days of purchase. Credit note will expire after 12 months, and 24 months for pregnancy. Credit note for courses that have commenced will be calculated based on individual treatment price and will lose the benefit of the discounted course price. Purchases of any products are non refundable for hygiene reasons.

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LATE ARRIVALS

 

We kindly request you to arrive on time for your appointment to avoid waiting time at reception due to Covid safety. We try our best to accommodate late arrival however there may be times where your treatment time may have to be reduced or rescheduled to another date. If the treatment has to be moved, the late cancellation fee will apply.

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TREATMENTS DISCLAIMER

 

We achieve significant results on many cases and strive to work with you to achieve the desired result. However client’s results may vary from person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.

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POLICY ON PETS

 

We regret that we are unable to allow pets in the treatment rooms for hygiene reasons.

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GIFT VOUCHERS

 

Gift Vouchers that have been purchased are non-refundable and cannot be exchanged for cash, they are valid for 12 months. When booking your appointment please state the voucher number when booking the appointment and bring your gift voucher to your appointment. Any Gift Vouchers that have been won / gifted by Sculpt and Glow 

 

PROMOTIONAL OFFERS

 

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

may have a shorter validity than 12 months.

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COMPLAINTS POLICY

 

Complaints should be made by e-mail to the manager at Sculpt and Glow. We aim to acknowledge complaints within 5 working days.

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KEY WORKER AND MILITARY DISCOUNT

 

We are delighted to offer a key worker and military discount of 25% off online and in the clinic.

To use your discount online, go to your official discount page either at www.defencediscountservice.co.uk, www.bluelightcard.co.uk or www.teacherperks.co.uk/. This discount cannot be used in conjunction with any other promotion or offer and is valid on full price products only.

Members of the UK Armed Forces (Defence Discount Service), Emergency Services, NHS and social care sector (Blue Light Card scheme) and workers in childcare and education (TeacherPerks) can receive 20% off full price Sculpt and Glow treatments. This discount cannot be used in conjunction with any other offer. Please bring your ID on your treatment day.

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